The past few days have been dedicated to organizing my eHarmony page. As mentioned in first post, I removed older photos and decided to look at what I had written in my profile. I made a few edits, added a little more information and rearranged which photo would best fit as the cover page. I have been more active in reviewing potential matches sent to me and even reached out to a couple of "what if" selections. This area of the site shows possible matches that are outside the scope of established settings. I can see that they are a little further away, a different age range and/or education level than what I have set up as my preference. Exploring outside of my comfort zone is what this experiment is all about, so I decided to use this section.
I also received an instant email response from eHarmony's customer service line. It's a survey about the "issue" to see if it has been resolved. As of this moment, I haven't yet ventured to fill out the online form. I am concerned that a multiple choice questionnaire will not reflect the actual issues I have had with the site or my experience with the customer service representative. Generally, I find these type of email surveys are skewed to whatever direction supports the website business model. It's a basic marketing tool to control the outcome of the response in order to utilize the data to the maximum benefit of the business.
This brings me to another question: if everything is based on this type of algorithm do they work outside of statistic building? Anyone?
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